• Last Updated: September 13, 2026

Refund Policy

Digital Support Studio wants customers and clients to understand the terms of their purchase before payment. Refund eligibility depends on the type of product or service purchased.

1. Consulting & Service Purchases

2. Completed Digital Products

Digital Support Studio provides consulting, workflow, systems, implementation, and other professional services that involve reserved time and custom work.

For completed downloadable digital products, customers may request a refund within 7 calendar days of purchase.

If you need to cancel a service before work has begun, contact us as soon as possible to request a cancellation. Once work has begun—including analysis, strategy, design, or custom deliverable creation—a full refund may no longer be available.

After 7 calendar days, digital product purchases are final due to the immediate nature of downloadable digital content.

3. Pre-Sale Digital Products

4. How to Request a Refund

Pre-sale products will be clearly identified along with expected delivery dates. Customers may request a full refund at any time before delivery. After the completed product is delivered, customers have 7 calendar days from the delivery date to request a refund. After that 7-day period, the purchase is final.

To request a refund, email customerservice@digitalsupportstudio.com with your name, purchase email address, product or service purchased, and request reason.

If Digital Support Studio is unable to deliver a pre-sale product by the stated delivery date, customers may request a full refund rather than accept a revised date.

Approved refunds will be returned to the original payment method. Processing time depends on your financial institution.

If only part of the agreed work has been completed, any refund eligibility will be reviewed based on the work already performed and the terms of the specific service purchased.